Customer Center
Customer Commitment
We are dedicated to treating our customers with respect and dignity. At RTR, we train our professionals to engage with you in a respectful, knowledgeable, and courteous manner. We take the time to understand your situation and follow up with solutions that make sense. Building a working relationship with you based on a mutual desire to alleviate financial stress is paramount to our operations. It is our goal to help you resolve your financial concerns with an affordable solution.
CUSTOMER EXPERIENCE MISSION STATEMENT
RTR’s mission is to deliver a customer-centric experience, during each interaction with customers, that is consistent and professional.
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TESTIMONIALS
Happy customers of RTR say thank you and share their stories. Check out our testimonials, and see how RTR is here to help.
COMPLAINTS
Do you have an issue with the service you’ve received from RTR?
DISPUTE YOUR ACCOUNT
Let us know if you believe you are not responsible for the amount owed.
LOAN SERVICING
If your account was recently transferred to RTR for loan servicing, and your account is not past due, please contact us.
CUSTOMER FORMS
PDF Third Party Authorization (English Online | English Download | Spanish Download)
PDF ACH Enrollment (English Online | English Download | Spanish Download)
PDF Change of Address/Contact Info (English Download | Spanish Download)
PDF Loss Mitigation Application (English Online | English Download | Spanish Download)
Signing Online not available for Spanish Forms.